This Service Policy sets out the terms governing the use of our online store, including order placement, payments, delivery handling, after-sales services, and user responsibilities. It applies to all visitors and customers who access or use our website.
This policy applies to all services provided through our online store. By browsing the website or placing an order, you acknowledge and agree to the terms outlined in this policy.
Account creation is not mandatory for placing an order. You are responsible for ensuring that the information provided during checkout or communication is accurate and complete. We are not responsible for issues arising from incorrect or outdated information submitted by users.
Product descriptions, images, and specifications are provided for reference.
Availability is subject to change based on inventory status.
Prices shown at checkout reflect the applicable amount at the time of order confirmation.
We reserve the right to update product listings or pricing without prior notice.
Orders are confirmed once payment authorization is successfully completed. Payment must be made using the available payment methods displayed at checkout. Order processing begins only after payment confirmation.
Details related to payment handling can be found in the Payment Method Policy.
Shipping is handled according to our Shipping Policy, which outlines order processing timeframes and delivery estimates.
Only key timelines apply under this Service Policy.
For full details, please refer to the Shipping Policy available on our website.
Order cancellation requests are handled based on order status and timing.
Processing timelines and eligibility rules are defined in the Order Cancellation Policy.
Please review the full policy for specific conditions and deadlines.
Returns, exchanges, and refunds are subject to defined eligibility periods and review procedures.
Key timeframes are summarized within this Service Policy, while complete terms are detailed in the Return and Exchange Policy and Refund Policy available on the website.
Refunds, when approved, are processed using the original payment method.
Processing times depend on the payment provider and banking systems.
Additional details are provided in the Refund Policy.
Any disputes related to the use of our services will be handled in accordance with applicable Australian laws.
We may update this policy when necessary and will make the revised version available through the website.
Personal information is collected and processed in accordance with our Privacy Policy and GDPR Policy.
These policies explain how data is used, stored, and protected, as well as the rights available to users.
All website content, including text, images, layout, and design elements, is protected by applicable intellectual property laws. Unauthorized use or reproduction is not permitted.
We are not responsible for indirect losses arising from website use, delays caused by external factors, or circumstances beyond reasonable control. Nothing in this policy limits rights that cannot be excluded under applicable law.
This Service Policy may be updated to reflect operational or legal changes. Continued use of the website after updates indicates acceptance of the revised terms.
For questions regarding this Service Policy or our services, please contact us:
Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)
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