Order Cancellation Policy
This Order Cancellation Policy explains how and when an order may be cancelled after it has been placed through our online store. Please review the information below before submitting a cancellation request.
1. Cancellation Eligibility
Order cancellation depends on the timing and order status:
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Orders that are cancelled within 48 hours after placement and have not yet been dispatched may be eligible for cancellation.
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Orders submitted after 48 hours or those that have already entered the shipping process are not eligible for cancellation.
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If an order cannot be cancelled, you may wait for delivery and then contact us to request a return in accordance with our Return and Exchange Policy.
2. How to Request a Cancellation
To request an order cancellation:
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Contact us by email or phone as soon as possible.
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Provide your order number, payment confirmation, and relevant details to help us locate your order.
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Our support team will review the request based on the order status and notify you of the outcome.
Requests are handled in the order they are received.
3. Refund Handling After Cancellation
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If a cancellation request is approved, the refund will be issued to the original payment card used for the purchase, such as Visa or MasterCard.
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Refund processing times depend on the payment provider. In most cases, funds are returned within 3–10 business days.
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Additional details regarding refunds can be found in our Refund Policy.
4. Important Notes
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Cancellation approval is subject to order verification and processing status.
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We are not responsible for delays caused by late requests or banking procedures.
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Once an order has been dispatched, cancellation is no longer available.
5. Contact Information
If you need assistance with an order cancellation or have related questions, please contact us:
Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)