This Refund Policy explains how refunds are handled for orders placed through our online store. It is intended to help you understand when a refund may be available and how the refund process works.
A refund may be considered in the following situations:
An order cancellation request has been approved in accordance with our Order Cancellation Policy;
A return request has been reviewed and accepted, and the returned item meets the relevant return conditions.
Refund eligibility is assessed after the request has been received and verified.
Approved refunds are issued back to the same payment card used at checkout, including Visa or MasterCard.
Processing times may vary depending on the issuing bank. In most cases, funds are reflected in your account within 3–10 business days after the refund is initiated.
If the refund does not appear after this period, please contact us so we can assist with further verification.
In rare cases where a refund is delayed or appears incomplete:
We may request additional information to help confirm the transaction status.
Once verification is completed, we will continue to follow up through the original payment channel.
Banking processing times are outside our direct control and may affect the final posting date.
Refunds are processed strictly based on approved cancellation or return requests.
We are not responsible for delays caused by incorrect payment details or banking procedures.
Refund amounts are limited to the original payment received and do not include additional charges outside the order value.
If you have questions regarding refunds or need assistance with an existing request, you may contact us using the details below:
Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)
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