Return and Exchange Policy

This Return and Exchange Policy explains how return and exchange requests are handled after an order has been delivered. Please review the details below to understand the applicable timeframes, conditions, and procedures.

1. Return and Exchange Timeframe

• Requests for returns or exchanges must be submitted within 30 days from the date of delivery.

• Requests made after this period may not be accepted.

2. Acceptable Reasons for Return or Exchange

A return or exchange may be considered if one or more of the following situations apply:

• The item shows visible damage or external defects upon arrival;

• A quality-related issue is identified during normal inspection;

• The item has a strong odor, obvious color deviation, or similar concerns;

• The received product does not match the order details;

• The item is returned without a specific reason within the allowed timeframe;

• Other reasonable circumstances supported by clear evidence.

3. Return Request Procedure

To begin a return request:

1. Contact us by email or phone and provide your order number, payment confirmation, reason for return, and clear photos or videos if applicable.

2. Our team will review the information and notify you if the request is approved.

3. Once approved, you will receive instructions and a return address.

4. Send the item back as instructed and wait for confirmation of receipt.

5. After inspection, an eligible refund will be arranged. Further details can be found in our Refund Policy.

4. Exchange Request Procedure

If you prefer an exchange instead of a refund:

1. Submit your exchange request using the same contact method and required information.

2. After approval, return the original item to the provided address.

3. Once the returned item is received and checked, a replacement item will be prepared.

4. Replacement orders are typically dispatched within 1–3 business days.

5. Shipping timelines for replacement items follow our Shipping Policy.

5. Refund Handling

• Approved refunds are issued to the original payment method, such as Visa or MasterCard.

• Depending on your bank or card issuer, refunds generally appear within 3–10 business days after processing.

• If a refund is delayed beyond this period, please contact us for assistance.

6. Shipping Cost Responsibility

• When a return or exchange is due to damage, defects, or incorrect items, return shipping costs are covered by us.

• For returns made without a product-related issue, return shipping costs are the responsibility of the customer.

7. Responsibility and Conditions

• Returned items should be packaged carefully to avoid additional damage.

• Requests without sufficient information or evidence may take longer to review.

• We reserve the right to decline requests that do not meet the conditions outlined above.

8. Contact Information

For assistance with returns or exchanges, please contact us:

Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)