This Shipping Policy explains how orders are processed, shipped, and delivered after purchase through our online store. It outlines delivery coverage, handling timelines, and responsibilities related to shipping.
Shipping services are available across Australia.
Orders placed for destinations outside Australia are not supported at this time.
Orders with a total value of 99.99 EUR or above qualify for free shipping.
Orders below 99.99 EUR are subject to a shipping fee of 5.99 EUR.
The applicable shipping fee is displayed at checkout before payment confirmation.
Orders placed before 17:30 (Australian Time) on a business day will have their processing time counted from the same day.
Orders placed after 17:30 will be processed starting from the next business day.
If an order is placed on a non-working day, processing begins on the following working day.
Once payment is confirmed, orders are prepared for shipment within 1–3 business days.
This timeframe refers to handling and preparation only and does not include delivery time.
After dispatch, the estimated delivery period is 5–10 business days.
Actual delivery time may vary depending on location and carrier operations.
Orders are delivered using established carriers operating within Australia, including but not limited to:
Australia Post
StarTrack
Sendle
The selected carrier depends on order size, destination, and logistics availability.
After shipment, an email confirmation will be sent containing order details, payment information, and tracking data.
You can track your order by visiting the Order Tracking page on our website and entering your email address or phone number together with the order number.
Product Damage or Loss
If an item arrives damaged or is lost during transit, please contact us promptly so the issue can be reviewed.
Changes and Cancellations During Shipping
Once an order has been dispatched, shipping changes or cancellations may no longer be possible.
Delivery Address Accuracy
Customers are responsible for providing a complete and correct delivery address. We are not responsible for delays or losses caused by incorrect address details.
Please inspect the package upon delivery. If visible damage or irregularities are found, it is recommended to document the condition and contact us for further assistance.
For shipping-related inquiries, please reach out using the details below:
Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)
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