This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our online store. We value transparency and aim to ensure that your information is handled responsibly.
This policy applies to personal information collected when you browse our website, place an order, or contact us for support. It covers data provided directly by you as well as information collected automatically through website usage.
Depending on how you use our website, we may collect:
Personal details, such as name, email address, phone number, and delivery address
Order-related information, including payment confirmation and purchase history
Technical data, such as IP address, browser type, and device information
Communication records, when you contact us by email or phone
We use cookies and similar tools to:
Ensure the website functions correctly
Remember user preferences
Understand how visitors interact with our website
You may manage or disable cookies through your browser settings. Additional details are available in our Cookies Policy.
Personal information is used only for legitimate purposes, including:
Processing and delivering orders
Managing payments, returns, and refunds
Responding to inquiries or support requests
Improving website performance and user experience
Meeting legal and regulatory requirements
Information is not used beyond these purposes without appropriate authorization.
Personal data is shared only when necessary to complete an order or provide requested services.
We do not sell or rent personal information.
Any data sharing follows strict confidentiality and security standards.
Personal data is processed based on one or more of the following legal grounds under GDPR:
Performance of a contract – to fulfill orders and related services
Explicit consent – for optional communications such as newsletters
Legal obligations – including accounting and regulatory compliance
Legitimate interests – such as fraud prevention and service improvement
Personal information is stored securely and retained only for as long as necessary.
Cookie data is managed based on user consent and applicable regulations.
You may request data removal or restriction where permitted by law.
You have the right to:
Request access to your personal information
Ask for corrections to inaccurate data
Request deletion of certain personal data
Withdraw previously given consent
Requests can be submitted using the contact details below.
We apply appropriate technical and organizational measures to safeguard personal information, including access controls, secure storage systems, and ongoing monitoring.
For privacy-related questions or requests, please contact us:
Contact Address: 88 DANNY E NEFF DR,MIDDLEBOURNE,WV,26149,US
Customer Service Phone: +1(351)388-8636
Customer Service Email: quotehelp@formfocal.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–17:30 (Australian Time)
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